{"id":16,"date":"2026-06-11T14:46:35","date_gmt":"2026-06-11T12:46:35","guid":{"rendered":"https:\/\/doseo.net\/?page_id=16"},"modified":"2026-06-16T17:37:04","modified_gmt":"2026-06-16T15:37:04","slug":"support","status":"publish","type":"page","link":"https:\/\/doseo.net\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<!-- \n  PAGE WORDPRESS \u2014 Support Doseo\n  \n  INSTRUCTIONS D'INSTALLATION :\n  1. WordPress \u2192 Pages \u2192 Ajouter\n  2. Titre : \"Support\"\n  3. Slug : support\n  4. Passer en mode \"\u00c9diteur HTML\" (bloc HTML personnalis\u00e9 ou Classic Editor)\n  5. Coller ce contenu\n  6. Publier\n-->\n\n<style>\n.doseo-support { max-width: 720px; margin: 0 auto; font-family: 'Inter', -apple-system, sans-serif; }\n.ds-hero { background: linear-gradient(135deg, #0058a1 0%, #00327f 100%); color: white; padding: 40px 32px; border-radius: 16px; text-align: center; margin-bottom: 28px; }\n.ds-hero h2 { font-size: 1.6rem; font-weight: 800; margin-bottom: 8px; }\n.ds-hero p { opacity: .8; font-size: .95rem; }\n.ds-card { background: white; border-radius: 16px; padding: 28px; margin-bottom: 20px; box-shadow: 0 2px 12px rgba(0,0,0,.07); border: 1px solid #f0f2f5; }\n.ds-card h2 { font-size: 1.1rem; font-weight: 700; color: #0058a1; margin-bottom: 16px; display: flex; align-items: center; gap: 10px; }\n.ds-card p { font-size: .9rem; color: #4b5563; margin-bottom: 10px; line-height: 1.65; }\n.ds-card p:last-child { margin-bottom: 0; }\n.ds-btn { display: inline-flex; align-items: center; gap: 8px; margin-top: 16px; background: #0058a1; color: white; padding: 12px 24px; border-radius: 10px; text-decoration: none; font-size: .9rem; font-weight: 600; transition: background .15s; }\n.ds-btn:hover { background: #034f9c; color: white; }\n.ds-note { margin-top: 12px; font-size: .8rem; color: #9ca3af; }\n.ds-faq { list-style: none; margin: 0; padding: 0; }\n.ds-faq li { padding: 14px 0; border-bottom: 1px solid #f3f4f6; display: flex; gap: 12px; align-items: flex-start; }\n.ds-faq li:last-child { border-bottom: none; padding-bottom: 0; }\n.ds-faq-arrow { color: #0058a1; font-weight: 700; flex-shrink: 0; margin-top: 2px; }\n.ds-faq strong { display: block; color: #1f2937; font-size: .9rem; margin-bottom: 4px; }\n.ds-faq span { font-size: .875rem; color: #4b5563; line-height: 1.6; }\n.ds-info-row { display: flex; justify-content: space-between; padding: 10px 0; border-bottom: 1px solid #f3f4f6; font-size: .875rem; }\n.ds-info-row:last-child { border-bottom: none; }\n.ds-info-row .label { color: #667085; }\n.ds-info-row .value { color: #1f2937; font-weight: 600; }\n.ds-privacy-link { color: #0058a1; font-weight: 600; text-decoration: none; }\n.ds-privacy-link:hover { text-decoration: underline; }\n.ds-footer { text-align: center; padding: 24px 0 8px; font-size: .8rem; color: #9ca3af; }\n.ds-footer a { color: #0058a1; text-decoration: none; }\n<\/style>\n\n<div class=\"doseo-support\">\n\n  <div class=\"ds-hero\">\n    <h2>\ud83e\ude7a Support Doseo<\/h2>\n    <p>Gestion de m\u00e9dicaments \u2022 100% priv\u00e9 \u2022 Hors ligne<\/p>\n  <\/div>\n\n  <!-- Contact -->\n  <div class=\"ds-card\">\n    <h2>\ud83d\udcec Nous contacter<\/h2>\n    <p>Pour toute question, suggestion ou signalement de bug, \u00e9crivez-nous :<\/p>\n    <a class=\"ds-btn\" href=\"mailto:support@doseo.net\">\u2709\ufe0f support@doseo.net<\/a>\n    <p class=\"ds-note\">Nous r\u00e9pondons dans un d\u00e9lai de 48 \u00e0 72 heures (jours ouvr\u00e9s).<\/p>\n  <\/div>\n\n  <!-- FAQ -->\n  <div class=\"ds-card\">\n    <h2>\u2753 Questions fr\u00e9quentes<\/h2>\n    <ul class=\"ds-faq\">\n      <li>\n        <span class=\"ds-faq-arrow\">\u2192<\/span>\n        <div>\n          <strong>Mes donn\u00e9es sont-elles en s\u00e9curit\u00e9 ?<\/strong>\n          <span>Oui. Doseo fonctionne enti\u00e8rement hors ligne \u2014 aucune donn\u00e9e n&rsquo;est transmise \u00e0 un serveur. Tout reste sur votre appareil.<\/span>\n        <\/div>\n      <\/li>\n      <li>\n        <span class=\"ds-faq-arrow\">\u2192<\/span>\n        <div>\n          <strong>Comment activer les rappels de prise ?<\/strong>\n          <span>Allez dans Param\u00e8tres \u2192 Notifications et activez les rappels. V\u00e9rifiez que les notifications sont autoris\u00e9es dans les r\u00e9glages de votre t\u00e9l\u00e9phone.<\/span>\n        <\/div>\n      <\/li>\n      <li>\n        <span class=\"ds-faq-arrow\">\u2192<\/span>\n        <div>\n          <strong>Comment acc\u00e9der au Premium ?<\/strong>\n          <span>Dans Param\u00e8tres \u2192 Premium, choisissez votre formule et finalisez l&rsquo;achat via l&rsquo;App Store ou Google Play. Un code promo peut \u00e9galement \u00eatre utilis\u00e9 sur Android.<\/span>\n        <\/div>\n      <\/li>\n      <li>\n        <span class=\"ds-faq-arrow\">\u2192<\/span>\n        <div>\n          <strong>Comment installer la base BDPM ?<\/strong>\n          <span>Dans Param\u00e8tres \u2192 Base BDPM \u2192 T\u00e9l\u00e9charger (~15 Mo). Une connexion internet est requise uniquement pour cette \u00e9tape initiale.<\/span>\n        <\/div>\n      <\/li>\n      <li>\n        <span class=\"ds-faq-arrow\">\u2192<\/span>\n        <div>\n          <strong>J&rsquo;ai perdu mes donn\u00e9es apr\u00e8s r\u00e9installation<\/strong>\n          <span>Les donn\u00e9es sont stock\u00e9es localement. Utilisez la fonction Param\u00e8tres \u2192 Sauvegarde \u2192 Exporter avant toute r\u00e9installation ou changement d&rsquo;appareil.<\/span>\n        <\/div>\n      <\/li>\n      <li>\n        <span class=\"ds-faq-arrow\">\u2192<\/span>\n        <div>\n          <strong>L&rsquo;app est-elle disponible en anglais ?<\/strong>\n          <span>Oui. Doseo d\u00e9tecte automatiquement la langue de votre appareil et s&rsquo;affiche en fran\u00e7ais ou en anglais.<\/span>\n        <\/div>\n      <\/li>\n      <li>\n        <span class=\"ds-faq-arrow\">\u2192<\/span>\n        <div>\n          <strong>Comment restaurer mes achats Premium ?<\/strong>\n          <span>Dans Param\u00e8tres \u2192 Premium \u2192 Restaurer mes achats. Assurez-vous d&rsquo;\u00eatre connect\u00e9 avec le m\u00eame compte App Store ou Google Play.<\/span>\n        <\/div>\n      <\/li>\n    <\/ul>\n  <\/div>\n\n  <!-- Confidentialit\u00e9 -->\n  <div class=\"ds-card\">\n    <h2>\ud83d\udd12 Confidentialit\u00e9<\/h2>\n    <p>Doseo ne collecte aucune donn\u00e9e personnelle. Aucun compte n&rsquo;est requis. Vos informations m\u00e9dicales restent exclusivement sur votre appareil.<\/p>\n    <p><a class=\"ds-privacy-link\" href=\"https:\/\/doseo.net\/en\/politique-de-confidentialite\/\">Consulter la politique de confidentialit\u00e9 compl\u00e8te \u2192<\/a><\/p>\n  <\/div>\n\n  <!-- Infos app -->\n  <div class=\"ds-card\">\n    <h2>\ud83d\udcf1 Informations sur l&rsquo;app<\/h2>\n    <div class=\"ds-info-row\"><span class=\"label\">D\u00e9veloppeur<\/span><span class=\"value\">Pascal Pasquier<\/span><\/div>\n    <div class=\"ds-info-row\"><span class=\"label\">Plateforme<\/span><span class=\"value\">iOS &amp; Android<\/span><\/div>\n    <div class=\"ds-info-row\"><span class=\"label\">Langue<\/span><span class=\"value\">Fran\u00e7ais \/ English<\/span><\/div>\n    <div class=\"ds-info-row\"><span class=\"label\">Version actuelle<\/span><span class=\"value\">1.11.0<\/span><\/div>\n    <div class=\"ds-info-row\"><span class=\"label\">Mod\u00e8le<\/span><span class=\"value\">Gratuit + Doseo+ (Premium)<\/span><\/div>\n    <div class=\"ds-info-row\"><span class=\"label\">Donn\u00e9es<\/span><span class=\"value\">100% locales, z\u00e9ro serveur<\/span><\/div>\n  <\/div>\n\n  <div class=\"ds-footer\">\n    <p>\u00a9 2026 Pascal Pasquier \u2022 <a href=\"https:\/\/doseo.net\/en\/politique-de-confidentialite\/\">Privacy Policy<\/a><\/p>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83e\ude7a Support Doseo Gestion de m\u00e9dicaments \u2022 100% priv\u00e9 \u2022 Hors ligne \ud83d\udcec Nous contacter Pour toute question, suggestion ou signalement de bug, \u00e9crivez-nous : \u2709\ufe0f support@doseo.net Nous r\u00e9pondons dans un d\u00e9lai de 48 \u00e0 72 heures (jours ouvr\u00e9s). \u2753 Questions fr\u00e9quentes \u2192 Mes donn\u00e9es sont-elles en s\u00e9curit\u00e9 ? Oui. Doseo fonctionne enti\u00e8rement hors ligne [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Doseo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/doseo.net\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Doseo\" \/>\n<meta property=\"og:description\" content=\"\ud83e\ude7a Support Doseo Gestion de m\u00e9dicaments \u2022 100% priv\u00e9 \u2022 Hors ligne \ud83d\udcec Nous contacter Pour toute question, suggestion ou signalement de bug, \u00e9crivez-nous : \u2709\ufe0f support@doseo.net Nous r\u00e9pondons dans un d\u00e9lai de 48 \u00e0 72 heures (jours ouvr\u00e9s). \u2753 Questions fr\u00e9quentes \u2192 Mes donn\u00e9es sont-elles en s\u00e9curit\u00e9 ? 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