{"id":16,"date":"2026-06-11T14:46:35","date_gmt":"2026-06-11T12:46:35","guid":{"rendered":"https:\/\/doseo.net\/?page_id=16"},"modified":"2026-09-02T16:10:34","modified_gmt":"2026-09-02T14:10:34","slug":"support-doseo-nous-contacter","status":"publish","type":"page","link":"https:\/\/doseo.net\/fr\/support-doseo-nous-contacter\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16\" class=\"elementor elementor-16\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb3a365 e-flex e-con-boxed e-con e-parent\" data-id=\"cb3a365\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-405e37f8 elementor-widget elementor-widget-text-editor\" data-id=\"405e37f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>\u00a0<\/p>\n<!-- \n  PAGE WORDPRESS \u2014 Support Doseo\n  \n  INSTRUCTIONS D'INSTALLATION :\n  1. WordPress \u2192 Pages \u2192 Ajouter\n  2. Titre : \"Support\"\n  3. Slug : support\n  4. Passer en mode \"\u00c9diteur HTML\" (bloc HTML personnalis\u00e9 ou Classic Editor)\n  5. Coller ce contenu\n  6. Publier\n-->\n<p><style>\n.doseo-support { max-width: 720px; margin: 0 auto; font-family: 'Inter', -apple-system, sans-serif; }\n.ds-hero { background: linear-gradient(135deg, #0058a1 0%, #00327f 100%); color: white; padding: 40px 32px; border-radius: 16px; text-align: center; margin-bottom: 28px; }\n.ds-hero h2 { font-size: 1.6rem; font-weight: 800; margin-bottom: 8px; }\n.ds-hero p { opacity: .8; font-size: .95rem; }\n.ds-card { background: white; border-radius: 16px; padding: 28px; margin-bottom: 20px; box-shadow: 0 2px 12px rgba(0,0,0,.07); border: 1px solid #f0f2f5; }\n.ds-card h2 { font-size: 1.1rem; font-weight: 700; color: #0058a1; margin-bottom: 16px; display: flex; align-items: center; gap: 10px; }\n.ds-card p { font-size: .9rem; color: #4b5563; margin-bottom: 10px; line-height: 1.65; }\n.ds-card p:last-child { margin-bottom: 0; }\n.ds-btn { display: inline-flex; align-items: center; gap: 8px; margin-top: 16px; background: #0058a1; color: white; padding: 12px 24px; border-radius: 10px; text-decoration: none; font-size: .9rem; font-weight: 600; transition: background .15s; }\n.ds-btn:hover { background: #034f9c; color: white; }\n.ds-note { margin-top: 12px; font-size: .8rem; color: #9ca3af; }\n.ds-faq { list-style: none; margin: 0; padding: 0; }\n.ds-faq li { padding: 14px 0; border-bottom: 1px solid #f3f4f6; display: flex; gap: 12px; align-items: flex-start; }\n.ds-faq li:last-child { border-bottom: none; padding-bottom: 0; }\n.ds-faq-arrow { color: #0058a1; font-weight: 700; flex-shrink: 0; margin-top: 2px; }\n.ds-faq strong { display: block; color: #1f2937; font-size: .9rem; margin-bottom: 4px; }\n.ds-faq span { font-size: .875rem; color: #4b5563; line-height: 1.6; }\n.ds-info-row { display: flex; justify-content: space-between; padding: 10px 0; border-bottom: 1px solid #f3f4f6; font-size: .875rem; }\n.ds-info-row:last-child { border-bottom: none; }\n.ds-info-row .label { color: #667085; }\n.ds-info-row .value { color: #1f2937; font-weight: 600; }\n.ds-privacy-link { color: #0058a1; font-weight: 600; text-decoration: none; }\n.ds-privacy-link:hover { text-decoration: underline; }\n.ds-footer { text-align: center; padding: 24px 0 8px; font-size: .8rem; color: #9ca3af; }\n.ds-footer a { color: #0058a1; text-decoration: none; }\n<\/style><\/p>\n<div class=\"doseo-support\">\n<div class=\"ds-hero\">\n<h2>\ud83e\ude7a Support Doseo<\/h2>\n<p>Gestion de m\u00e9dicaments \u2022 100% priv\u00e9 \u2022 Hors ligne<\/p>\n<\/div>\n<!-- Contact -->\n<div class=\"ds-card\">\n<h2>\ud83d\udcec Nous contacter<\/h2>\n<p>Pour toute question, suggestion ou signalement de bug, \u00e9crivez-nous :<\/p>\n<a class=\"ds-btn\" href=\"mailto:support@doseo.net\">\u2709\ufe0f support@doseo.net<\/a>\n<p class=\"ds-note\">Nous r\u00e9pondons dans un d\u00e9lai de 48 \u00e0 72 heures (jours ouvr\u00e9s).<\/p>\n<\/div>\n<!-- FAQ -->\n<div class=\"ds-card\">\n<h2>\u2753 Questions fr\u00e9quentes<\/h2>\n<h4><strong>Mes donn\u00e9es sont-elles en s\u00e9curit\u00e9 ?<\/strong><\/h4>\nOui. Vos traitements, votre historique et vos donn\u00e9es de sant\u00e9 restent exclusivement sur votre appareil, jamais transmis \u00e0 un serveur. Seul un signal technique anonyme transite par un serveur pour fiabiliser vos rappels m\u00eame app ferm\u00e9e (aucune donn\u00e9e m\u00e9dicale, aucun horaire, aucune identit\u00e9) \u2014 d\u00e9tails complets dans la politique de confidentialit\u00e9.\n<h4><strong>Comment activer les rappels de prise ?<\/strong><\/h4>\n<p>Allez dans Param\u00e8tres \u2192 Notifications et activez les rappels. V\u00e9rifiez que les notifications sont autoris\u00e9es dans les r\u00e9glages de votre t\u00e9l\u00e9phone.<\/p>\n<h4><strong>Comment installer la base BDPM ?<\/strong><\/h4>\n<p>Dans R\u00e9glages \u2192 Base de m\u00e9dicaments \u2192 T\u00e9l\u00e9charger (environ 10 Mo, 15 000 m\u00e9dicaments officiels). Une connexion internet est requise uniquement pour cette \u00e9tape initiale ; ensuite, la recherche fonctionne enti\u00e8rement hors ligne. Accessible \u00e0 tous, aucune fonctionnalit\u00e9 n&rsquo;est r\u00e9serv\u00e9e \u00e0 une version payante.<\/p>\n<h4><strong>J&rsquo;ai perdu mes donn\u00e9es apr\u00e8s r\u00e9installation<\/strong><\/h4>\n<div>Les donn\u00e9es sont stock\u00e9es localement, donc perdues en cas de d\u00e9sinstallation sans sauvegarde pr\u00e9alable. Pensez \u00e0 utiliser R\u00e9glages \u2192 Sauvegarde \u2192 Cr\u00e9er une sauvegarde avant toute r\u00e9installation ou changement d&rsquo;appareil : le fichier g\u00e9n\u00e9r\u00e9 est chiffr\u00e9 et peut \u00eatre enregistr\u00e9 o\u00f9 vous le souhaitez (stockage du t\u00e9l\u00e9phone, cl\u00e9 USB, service cloud de votre choix). Pour le restaurer, utilisez R\u00e9glages \u2192 Sauvegarde \u2192 Restaurer une sauvegarde et s\u00e9lectionnez ce fichier.<\/div>\n<\/div>\n<!-- Confidentialit\u00e9 -->\n<div class=\"ds-card\">\n<h2>\ud83d\udd12 Confidentialit\u00e9<\/h2>\n<p>Doseo ne collecte aucune donn\u00e9e personnelle. Aucun compte n&rsquo;est requis.<br \/>Vos informations m\u00e9dicales restent exclusivement sur votre appareil.<\/p>\n<p>Consulter la politique de confidentialit\u00e9 compl\u00e8te<\/p>\n<p><a class=\"ds-privacy-link\" href=\"https:\/\/doseo.net\/politique-de-confidentialite\/\">Consulter la politique de confidentialit\u00e9 compl\u00e8te \u2192<\/a><\/p>\n<\/div>\n<!-- Infos app -->\n<div class=\"ds-card\">\n<h2>\ud83d\udcf1 Informations sur l&rsquo;app<\/h2>\n<div class=\"ds-info-row\"><span class=\"label\">D\u00e9veloppeur<\/span><span class=\"value\">Pascal Pasquier<\/span><\/div>\n<div class=\"ds-info-row\"><span class=\"label\">Plateforme<\/span><span class=\"value\">iOS &amp; Android<\/span><\/div>\n<div class=\"ds-info-row\"><span class=\"label\">Langue<\/span><span class=\"value\">Fran\u00e7ais \/ English<\/span><\/div>\n<div class=\"ds-info-row\"><span class=\"label\">Version actuelle<\/span><span class=\"value\">1.11.0<\/span><\/div>\n<div class=\"ds-info-row\"><span class=\"label\">Mod\u00e8le<\/span><span class=\"value\">Gratuit + Doseo+ (Premium)<\/span><\/div>\n<div class=\"ds-info-row\"><span class=\"label\">Donn\u00e9es<\/span><span class=\"value\">100% locales, z\u00e9ro serveur<\/span><\/div>\n<\/div>\n<div class=\"ds-footer\">\n<p>\u00a9 2026 Pascal Pasquier \u2022 <a href=\"https:\/\/doseo.net\/politique-de-confidentialite\/\">Politique de confidentialit\u00e9<\/a><\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&nbsp; \ud83e\ude7a Support Doseo Gestion de m\u00e9dicaments \u2022 100% priv\u00e9 \u2022 Hors ligne \ud83d\udcec Nous contacter Pour toute question, suggestion ou signalement de bug, \u00e9crivez-nous : \u2709\ufe0f support@doseo.net Nous r\u00e9pondons dans un d\u00e9lai de 48 \u00e0 72 heures (jours ouvr\u00e9s). \u2753 Questions fr\u00e9quentes Mes donn\u00e9es sont-elles en s\u00e9curit\u00e9 ? Oui. Vos traitements, votre historique et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Doseo : nous contacter<\/title>\n<meta name=\"description\" content=\"Une question, un bug \u00e0 signaler ou une id\u00e9e \u00e0 proposer ? 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